You extracted 400 gallons at 2 AM, set the equipment, and contained the damage. Now the carrier wants timestamped photos, a drying protocol narrative, and status updates every 48 hours. The mitigation is done. The claim is just getting started.
Restoration is emergency work. You show up fast, contain the damage, and protect the property. But the part that actually gets you paid is everything that happens after the crew leaves.
The work that can not wait
You responded to a Category 2 water loss at 1 AM. Extracted 400 gallons, set 14 air movers and 6 dehumidifiers across three rooms, took containment photos between trips to the truck. Three days later the carrier wants a complete mitigation report with moisture readings, equipment placement logs, and timestamped photos. Your notes are in three places and half the details are from memory.
You are on two carrier preferred vendor programs. One requires initial contact within 2 hours, moisture documentation within 24 hours, and status updates every 48 hours. The other has a 4-hour response window and different reporting templates. Miss an SLA deadline and you are on probation. Miss two and you lose the program work that accounts for 40% of your revenue.
Emergency mitigation. Reconstruction estimate. Contents pack-out. Each phase has its own billing, its own approval process, and its own documentation requirements. But the carrier sees one claim number. When the mitigation invoice, the reconstruction supplement, and the contents claim do not reconcile, payment stalls for everyone.
The paperwork that gets you paid
The desk adjuster cut your mitigation invoice by $3,800. They say three days of drying was excessive for a Category 1 loss. You know the affected materials required five days per IICRC S500 protocol. But building the documented response with moisture data, material specifications, and drying standard references takes hours when the files are scattered across your phone, your email, and your project management tool.
You fronted $9,000 in equipment and materials on the Thompson job. The carrier approved mitigation six weeks ago but payment has not arrived. The reconstruction estimate is pending a supplement. You have $180,000 outstanding across 18 active jobs and no clear view of which carriers owe what, which payments are overdue, or which invoices were never submitted.
Your current system charges $300 a month, required a setup fee, locks you into annual contracts, and the interface has not changed since 2012. Training new technicians takes a week because nothing works the way modern software should. You have been meaning to switch for two years but the data migration feels impossible and the alternatives all charge the same way.
Both clocks are always running. The emergency will not wait for the documentation, and the carrier will not pay without it.
Your restoration software tracks the job. Equipment days, moisture readings, crew schedules, work orders. It was built for field operations. Claim Titan tracks the claim. Carrier correspondence, supplement status, payment timelines, policy coverage. Different problems that live in different systems. They work alongside each other.
Between your completed work and the carrier payment, there is a gap. Carrier communication, financial reconciliation, deadline compliance, documentation organization. That gap is where restoration companies lose money, miss SLA windows, and watch approved invoices go unpaid for months. Claim Titan manages that gap.
No setup fee. No annual contract. No per-job charges. Flat per-user pricing with full feature access from day one. Your team can be working in it this afternoon. If it is not the right fit, there is a 30-day money-back guarantee.
Not a generic CRM with a claims label. Not an AI chatbot pretending to be software. A fully featured claims management platform built for how restoration companies actually work, with optional AI tools when you need them.
Every restoration job tracked from emergency intake to carrier payment, with documentation, communication, and financials organized by phase.
Every restoration job gets a complete claim file with carrier info, policy details, loss documentation, photos, and correspondence. Organized by phase with folder templates. Mitigation in one folder. Reconstruction in another. Contents in a third. The carrier sees a clean, organized submission every time.
Every email with every adjuster logged to the right job automatically. Know when your status update was opened. Search any carrier conversation in seconds instead of four team members digging through shared inbox threads looking for the adjuster response from last Tuesday.
Track mitigation invoices, reconstruction estimates, and contents claims separately within the same file. See outstanding balances across your entire portfolio. Know which carriers owe what, which payments are overdue, and where the money actually stands without maintaining a separate spreadsheet.
Set program-specific and carrier-specific deadlines per job. Automatic reminders before compliance windows close. Default task templates create your documentation checklist the moment a new loss comes in. Never miss a deadline that puts your preferred vendor status at risk.
Upload the homeowner policy and AI surfaces what matters for your scope: water damage coverage, mold sub-limits, equipment rental provisions, ALE limits, and relevant exclusions. You review everything before it becomes part of the file. Opt-in and private.
Assign jobs to project managers, technicians, and estimators with role-based permissions. Everyone sees their active jobs, their tasks, and their deadlines. Share specific documentation with adjusters or homeowners without exposing the full claim file.
One claim. Four stages. The Thompson water loss from dispatch to final carrier payment, and everything Claim Titan organizes along the way.
Log the loss, create the claim file, capture carrier and policy details. AI analyzes the policy for water, fire, or mold coverage specifics. Default task templates create your documentation checklist by loss type. The file is organized before your crew finishes the first site visit.
Upload photos, field reports, and mitigation documentation directly to the claim file from the field. Organize by phase with folder templates. Submit to the carrier and track delivery. Deadline reminders count down from the carrier response window.
When the desk review comes back with cuts to your mitigation invoice, document the disputed items, attach supporting evidence and protocol references, and submit the response. Track each round from submission to resolution. Every document and carrier response stays in the same file.
Record approved amounts by phase, track payments received, flag outstanding balances. Close the file with a complete history. If the claim reopens six months later or someone needs to reference the documentation trail, it is already organized.
Log the loss, create the claim file, capture carrier and policy details. AI analyzes the policy for water, fire, or mold coverage specifics. Default task templates create your documentation checklist by loss type. The file is organized before your crew finishes the first site visit.
Upload photos, field reports, and mitigation documentation directly to the claim file from the field. Organize by phase with folder templates. Submit to the carrier and track delivery. Deadline reminders count down from the carrier response window.
When the desk review comes back with cuts to your mitigation invoice, document the disputed items, attach supporting evidence and protocol references, and submit the response. Track each round from submission to resolution. Every document and carrier response stays in the same file.
Record approved amounts by phase, track payments received, flag outstanding balances. Close the file with a complete history. If the claim reopens six months later or someone needs to reference the documentation trail, it is already organized.
Day 1: an emergency call and an empty file. Day 38: $97,400 collected, 78 documents organized, and a complete carrier trail. The file built itself from the documentation you created along the way.
Nothing to reconstruct. Nothing to chase down. When the carrier calls in six months with a question, the answer is already in the file.
Beyond the features built specifically for public adjusters, Claim Titan is a complete claims management platform. Here's what you get from day one.
Every claim tracked from first notice of loss through settlement. Status pipelines, activity timelines, and a complete audit trail.
Send and receive email directly from the claim file. Every carrier conversation, client update, and internal note logged automatically.
Default task lists per claim type. Deadline alerts for appraisal, litigation, and filing windows. Calendar sync to keep everything visible.
Track performance across your book of business. Revenue reports, pipeline visibility, claim status breakdowns, and team productivity.
Stop paying for and managing a stack of disconnected tools. One platform covers it all.
See It Configured for Your Work
Every demo is conducted by someone who actually knows claims. Not a sales rep reading a script. You'll see a live account configured for restoration companies, with real claim types and the way your operation runs.
Live Demo
30 minutes with an expert
Start Today
Set up in under 10 minutes
Answers to the questions restoration companies ask most before getting started.
No. Keep using whatever tools manage your field operations: equipment tracking, moisture logs, crew scheduling, work orders. Claim Titan manages the claims side: carrier communication, supplement tracking, financial status, deadline management, and documentation organization. They solve different problems and work alongside each other.
Yes. Financial tracking works by phase within a single claim file. Track mitigation invoices, reconstruction estimates, and contents claims independently while seeing a unified view of the total claim value and outstanding balances.
Deadlines are configurable per job and per carrier. Set program-specific SLA windows and get automatic reminders at whatever intervals you need. Default task templates can include your compliance checklist so nothing is missed when new program work comes in.
Same day. No setup process, no implementation timeline, no mandatory training sessions. The interface is modern and intuitive. We provide onboarding support and data migration assistance if you are coming from another system.
Flat per-user pricing with full feature access. No setup fees, no per-job charges, no storage limits, no feature tiers. Whether you are running 5 active jobs or 50, the price is the same and every feature is included.
Ready to Make the Switch?
See how restoration companies use Claim Titan to track carrier communication, manage supplement rounds on mitigation invoices, and keep every job file organized from emergency dispatch to final payment.
30-Day Money Back
Full refund, no questions asked.
Expert-Led Demos
Talk to someone who actually knows claims.
Up and Running Same Day
No implementation timeline. Start working today.
Prefer to talk? Call 608-765-5556 during business hours.